Regardless of your niche, it’s important to ensure your customers have a great experience when they engage with your business. That’s where this new tool can help!
Gamma has announced the launch of a newly updated customer engagement solution called Horizon Contact. It’s designed to streamline the interaction process with customers and make it easier for businesses to develop a better customer experience.
Get in touch today to see how Gamma can optimise your channels and increase conversion with bespoke customer engagement.
More information can be found at https://www.gamma.co.uk/products/horizon-contact
The newly updated platform is designed to meet the customer-facing demands of businesses across sectors. With consumers increasingly expecting fast responses, it’s important for you to offer a cutting-edge customer contact centre solution.
Horizon Contact provides you with a fully integrated communication system that creates a more seamless communication channel. It includes an easy-to-use feature set that is suitable for entrepreneurs, small businesses, and startups.
As a cloud-based platform, the service is designed to synergise with the other services and products provided by Gamma. It includes a wide range of benefits for your business, including extensive reporting, and full CRM integration.
Another key benefit of the service is that it’s quick and scalable. You are able to easily add licenses at any time depending on your growth and changing business requirements.
Because it’s cloud-based, you can log into the platform at any time from any location. Horizon Contact delivers the same experience regardless of the device that is being used.
Horizon Contact has been designed with the goal of providing an omnichannel engagement service for clients. While using the service, agents are presented with a master view of all their communications.
The feature set includes inbound and outbound voice channels, fully integrated email communication services, and web chat to engage consumers as they land on the business website. Each of these combines to provide customers with a more personal and individual experience.
The toolset can be set up quickly and efficiently for businesses. An intuitive interface ensures that clients can deploy the full toolset with ease.
Chris Wade, Chief Marketing and Product Officer at Gamma said: “We understand the importance of customer experience to the success of any business and we believe interacting with customers via their digital channel of choice is now more relevant and more important than ever. Small and medium-sized businesses have often overlooked contact centre solutions, deeming them too complicated and expensive for their requirements.”
“Horizon Contact from Gamma will bridge that gap by offering all businesses an easy-to-use, manage and deploy a solution that they can afford. Built within the core Horizon service, Horizon Contact provides a fantastic opportunity to easily optimise customer interactions, without unnecessary complexity,” he added.
Check out https://www.gamma.co.uk/products/horizon-contact for any extra info you need!