Want to get a pulse on how guests see your hotel? Check out this advanced platform!
Dallas-based InnSpire announces the launch of its online reputation management platform for the hotel industry. ReviewMagic.AI pulls guest reviews from virtually all major platforms and collates them into a single dashboard, making it easier for you to get a snapshot of your online reputation, and what needs attention most urgently.
Learn more by visiting https://www.innspire.com/reviewmagic-ai
ReviewMagic.AI was launched to give hotel operators like you a data and analytics platform that is simple to use and easy to understand. Having a streamlined dashboard also ensures that your staff can quickly respond to and address negative reviews, which can damage your business’ stature.
Industry statistics show that 75% of consumers trust a company more if they have positive online reviews. InnSpire adds that reputation management is especially important to service industry players like hotels who are judged based on the quality of their service.
InnSpire created an omni-dashboard where your staff can see, at a glance, the most recent reviews from all over the internet, with highlights for the specific bits that talk about certain issues that need to be adressed. The platform also displays your hotel’s average guest score across the rating sites – which acts as a benchmark for the health of its reputation.
An advanced AI algorithm automatically categorizes the reviews, allowing you to see which ones require action, and how much those negative reviews are hurting your score. You can also directly respond to queries and comments using ReviewMagic.AI, further streamlining reputation management.
Issues that require resolution can be assigned to specific staff and given a deadline so that nothing falls through the cracks. ReviewMagic.AI also has a BuddyPoint system wherein your staff earn points for completing tasks, which incentivizes proactiveness and productivity.
The platform also allows you to benchmark your hotel against competitors. Among the metrics you can monitor are review scores, revenue per room, and the most common feedback received.
InnSpire is a leading digital solutions provider that provides advanced software and hardware to the hotel industry. By launching its review aggregation software, it aims to help hotels thrive in the new normal.
InnSpire’s CEO, Martin Chevalley says: “Reviews give hoteliers a pulse on how people perceive and experience their service. With ReviewMagic.AI, tapping into that critical information has never been easier thanks to our unified platform.”
Online reputation management has never been easier with ReviewMagic.AI. Why not visit InnSpire ReviewMagic today to start a free trial?
You can find further information about InnSpire and its services through the URL above.